With our Flatrate plan, you can ensure your costs do not exceed a fixed amount each month. After included priority cases have expired, your service cases will continue to be processed with a lower priority. If there is a high volume of service, there may be some waiting time. You will also receive a free landline number and a personal solution expert in our Flatrate plan.
The Pay-Per-Use plan only charges you for completed cases, so you only pay for what you use and all cases are treated as priority cases immediately.
If all priority cases for a month have been exhausted, your service cases will continue to be processed with a lower priority. This can lead to waiting times for your customers in case of a high volume of customer requests.
For enterprise customers we provide custom pricing starting from 100 cases / month. Please contact our enterprise sales team to get a custom offer including service-level agreements and custom integrations.
A case refers to a self-contained customer service case. It is not relevant which channel is used to process this case. If a customer should contact you about a case via several channels, our service agents will try to bring them together.
In addition, only one closed case will be charged. If a case has been forwarded to your team for processing, it will only be marked as closed after your confirmation, at the latest after one month.
With our Pay-Per-Use plan, the first 3 service cases are free, so you can test our service completely risk-free. After the first 3 cases you only pay a small amount per case, so you can continue to test our service at a low cost. We will also provide you with a landline number free of charge for the first 3 months, which you can continue to use for a small fee.
You can pay with all common credit cards or via PayPal. For enterprises we also offer payment by invoice.
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